1. Introduction

Welcome to the official website of ACROSSSER Technology Co., Ltd. (“ACROSSER”). These Terms and Conditions (“Terms”) govern your use of our website, including access to product information, customer services, downloadable resources, and support systems. By continuing to browse or interact with this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms in full, you are advised to discontinue use of our services.

2. Company Information

ACROSSER Technology Co., Ltd.

7F.-2, No. 133, Ln. 235, Baoqiao Rd., Xindian Dist., New Taipei City, Taiwan (R.O.C.)

3. Description of Services

ACROSSER provides industrial-grade computing platforms and embedded solutions across sectors such as networking, transportation, and automation. Our website serves as an informational and support platform, offering access to technical documents, product catalogs, downloadable files, and service portals, including our eRMA system for product returns and maintenance. All content and services are directed toward users aged 13 and above.

4. Use and Access Restrictions

By using our services, you confirm that:

You are at least 13 years of age.
You will not use the website for illegal or unauthorized purposes.
You will not attempt to gain unauthorized access to any part of the website or systems. We reserve the right to deny or terminate access to users who violate these restrictions or any part of our Terms.

5. Intellectual Property and Rights of Use

All content, trademarks, designs, text, graphics, and software on this website are the intellectual property of ACROSSER or its licensors. Users are granted a limited, non-exclusive, non-transferable right to access and use the website solely for informational and business-related purposes. Any unauthorized use, reproduction, or distribution is strictly prohibited.

6. Risk Allocation and Disclaimers

The content provided on this website is for general information only. While we strive to maintain accurate and up-to-date information, ACROSSER makes no warranties, express or implied, regarding the completeness, reliability, or accuracy of the content. All use of the website and its content is at your own risk. ACROSSER shall not be liable for any damages arising out of or in connection with website usage, including data loss or system damage.

7. Warranty and RMA Policy

Our products come with a standard 2-year warranty. Additional warranty types include DOA (within 3 months), out-of-warranty services, and optional extended warranties. For full warranty terms, exclusions, and service flow, please refer to our RMA Policy: https://www.acrosser.com/rma_en.php. Customers are responsible for return freight costs unless otherwise specified under the warranty. ACROSSER may charge service, handling, or material fees for out-of-warranty or excluded cases.

8. Privacy and Cookie Use

Our Privacy Policy explains how we collect, use, and safeguard your data, including regional compliance with GDPR, CCPA, and APAC laws. We use cookies and tracking technologies to improve user experience and perform analytics. For full details, visit our Privacy Policy and Cookie Policy section. Continued use of our site constitutes consent to such usage.

9. Payment, Delivery, and Refund Terms

All purchases or service requests via the website are processed through inquiry forms. We do not offer direct checkout. Delivery timelines and shipping fees are confirmed individually based on order size, product type, and destination. Refunds or exchanges follow the warranty and RMA terms. No refunds will be issued for products damaged due to user misuse or modifications. All payments are to be made in accordance with the mutually agreed quotation or pro forma invoice.

By continuing to use our website and services, you agree to these Terms and Conditions. We reserve the right to update or change these Terms at any time without prior notice. Please review this page regularly for updates.